Privacy Policy
This Privacy Policy explains how Bray Property Care Roofing (“we”, “us”, “our”) collects, uses and protects personal information when you use our website.
Who We Are
Bray Property Care Roofing (Bray Property Care Ltd) provides roofing services across London, Greater London and surrounding areas.
Contact: braypropertycare@outlook.com | 01628 659 552
Information We Collect
- Enquiry details: information you submit via our contact form (such as name, email address, phone number, address/postcode and message content).
- Communications: if you contact us by phone, email or messaging, we may keep a record of our conversation.
- Technical data: basic usage data such as IP address, browser type, device information, and pages visited (collected via standard server logs and/or analytics tools, if enabled).
How We Use Your Information
- To respond to enquiries and provide quotes, site surveys and customer support.
- To arrange and deliver services you request.
- To improve our website and customer experience.
- To keep records for business administration and legal or accounting purposes.
Lawful Bases for Processing
We process personal data where it is necessary for:
- Legitimate interests (e.g., responding to enquiries, running our business, improving our services), balanced against your rights.
- Contract (e.g., when you engage us to carry out work).
- Legal obligations (e.g., tax/accounting requirements).
- Consent (where required, e.g., certain cookies or marketing communications).
Third-Party Services
Our website may use third-party tools and widgets (for example, Elfsight widgets for forms, reviews, WhatsApp/chat and similar features), and Google Tag Manager to manage tracking of enquiries such as form submissions and phone calls. These services may process data to provide their functionality.
If you submit an enquiry via an embedded form, the information is sent to us so we can respond. Third-party providers may also process technical data (e.g., cookies or device identifiers) depending on your browser settings and any consent you provide.
Cookies
Cookies are small files stored on your device. We may use cookies that are necessary for the website to function, and optional cookies (such as analytics) to help improve the website. You can manage cookie settings in your browser and, where implemented, via any cookie banner on the site.
How We Store and Protect Data
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration. Access to personal data is restricted to those who need it for legitimate business purposes.
How Long We Keep Data
We keep enquiry and customer records only for as long as necessary for the purposes described above, including for legal, accounting or reporting requirements.
Your Rights
You may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data (where applicable).
- Object to processing or request restriction of processing (where applicable).
- Request data portability (where applicable).
- Withdraw consent (where processing is based on consent).
To exercise these rights, contact us at braypropertycare@outlook.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Last updated: 2026-02-23.